MMI FAQ for Training and Members
How do I log into to begin my course/exam?
MMI’s courses and exams are administered on a learning site available on any computer or tablet that has an internet connection. To create an account, you will need to open the initial welcome email after enrolling. This welcome email will be coming from the Medical Management Institute and will include a link to direct you to the learning site. From there, you will create your own username and password.
Note: If you don’t receive the email, be sure to check your spam/junk folder. It will be coming from the Medical Management Institute (firstname.lastname@example.org or email@example.com)
I created a username and password. Now what?
First, you will want to be sure to bookmark the learning site and save your username/password for future reference. You will then want to be sure you are using an updated browser: we recommend the latest version of Google Chrome, Firefox, or Internet Explorer. If you aren’t sure what browser you are using you can click here.
Depending on what course you enrolled in, you will also want to make sure you have speakers to listen to pre-recorded videos.
How do I access the course/exam?
Once logged into the learning site, you will see a “Stream” tab and a “My Courses” or “My Content” tab. The “Stream” tab is where any updates on the course or instructor notes can be viewed. You will need to click on the “My Courses” or “My Content” tab to access your courses and/or exams. This is also where the Medical Business Journals (MBJ), the monthly newsletter included in the MMI membership. are found.
How do I check my grades?
To check back on your practice exam grades or your certification grades, click on your name at the top right of the screen and select “Test History.”
How do I receive my CEU certificates?
Upon completion of a CEU exam, your grade will immediately be shown on the screen. Within 24-48 hours you will be sent a PDF certificate via email with your name, CEU worth, date of completion, name of the course, and tracking number (if pre-approved through the AAPC).
I passed the certification exam! How do I get the certificate?
Upon completion of a certification exam (RMC, RMM, RMA, RMB), the grade will immediately be shown on the screen. Within 24-48 hours you will receive a confirmation email along with the estimated shipping date for your certificate and membership card.
Do you require your existing RMC certified members to take an ICD-10 proficiency exam to retain their credentials?
Because MMI already requires an annual update exam to renew the RMC certification, we are not requiring members to take a separate ICD-10 proficiency exam. The annual update exam (beginning on October 1st) will incorporate the ICD-10-CM code set.
When does my membership/certification expire?
Your renewal date is the day that you passed the initial certification exam (RMC, RMM, RMA, or RMB). It is available on your membership card, which is mailed to you each year.
Note: If you have misplaced your card, please contact an MMI representative at firstname.lastname@example.org or 866-892-2765.
Will I receive notifications that my membership and certification is about to expire?
Renewal reminders will be sent to you via mail and email 90, 60, and 30 days before your renewal date each year.
I passed my renewal date for my RMC, RMM, RMA and/or RMB certification. What do I do?
You will need to purchase a 30, 60, or 90 day extension. This will give you 30, 60, or 90 days past your renewal date to complete the entire renewal process. If you pass your renewal date by more than 90 days, you will need to re-take the initial certification exam.
What materials do I need to take the update exam?
The current year’s medical coding books (CPT®, ICD-10, HCPCS II) as well as MMI’s monthly newsletter, the Medical Business Journal.
How many attempts do I have to take the RMC update exam?
You will have two attempts at the online update exam and 24 hours for each one.
Can you tell me what questions I got wrong on my exam?
To protect the integrity of the online exams, we are not at liberty to disclose the questions and/or answers. However, we are able to provide the areas in which questions were answered incorrectly and the amount missed per section
When do I get the results of my update exam?
Your score is immediately available upon submitting the exam. You will need at least a 70% to pass.
How do I access the monthly newsletter, the Medical Business Journal (MBJ)?
The Medical Business Journals are MMI’s e-newsletter, available to you on the learning site after clicking on the “My Courses” tab.
I forgot my username and password to the learning site. What do I do?
Go to the learning site (mmiclasses.learnernation.com) and click on the “forgot password” button. You can then enter your email address to receive an email with a link that will allow you to reset your password.
Note: If you don’t receive the email, be sure to check your spam/junk folder.
I’m entering in the correct username and password but it isn’t letting me log in.
Make sure you are using a current browser. The learning site requires you to use the most updated version of Google Chrome, Firefox. or Internet Explorer.
Note: If you are not sure what browser you are using, visit www.whatbrowser.org.
How do I submit the CEU’s to maintain my certification?
You can email the documents/certificates directly to email@example.com as an attachment or fax them to 678-669-2483 Attention: Renewal Department. You can submit these documents throughout the year, but be sure to do so before your renewal date.
Note: If you purchased CEU courses directly through MMI, they will automatically be applied toward your upcoming certification renewal.
How many CEUs do I need to submit each year to keep my credentials current and up-to-date?
You will need 12 CEUs annually for one credential and six more CEUs for each additional credential you hold.
Example: If you hold the RMC credential, you must submit 12 CEUs. If you add on the RMM credential, you will need an additional six CEUs for a total of 18 CEUs to submit each year.
I was in the middle of taking my exam and Internet went out. Are my answers lost?
No, the learning site automatically saves your answers throughout the exam. You are able to log back into the learning site and resume the exam where you left off.
Note: The exam will automatically submit after the set time limit.
I’ve passed my update exam, submitted the required CEUs and paid the annual membership fee! When will I receive my new card and seal?
Upon passing your exam, you will receive a “Congratulations” email containing the estimated shipping date for your membership card and seal. Generally, these renewal documents are mailed out every two weeks.
Note: This is when you will update and/or confirm your shipping address.