Healthcare’s central principle is moving away from patient volume and toward patient value. With rising costs in medical care, especially out-of-pocket expenses on the patient’s end, patients are looking for and expecting a greater quality of service and positive experiences.
Hiring managers in healthcare will need to focus on hiring and training new employees with the correct professional skillsets to provide patient-centered and high-quality care.
With this movement towards patient value, employees in healthcare positions definitely require exceptional soft skills including empathy, communication, and teamwork.
In no particular order, the top five soft skills in the healthcare industry are:
1. Time Management:
Things can move quickly and working at a healthcare organization can be challenging. It is imperative that employees can manage the time they have throughout the day to accomplish their set goals and tasks. Having and practicing good time management skills allows time for all tasks to be completed efficiently and improves job performance.
2. Flexibility:
It is a competitive market in today’s healthcare industry and companies are consistently having to change the way they do business. Employees must be flexible and willing to adapt to these changes to be sure the organization thrives and is competitive in the marketplace.
3. Teamwork:
Much of the work in healthcare is often done in teams. Having the ability to be a team player to work towards the goals of the team and organization is necessary for the organization as a whole.
4. Meaningful Communication:
Employees must be able to listen and understand instructions, while also being able to get their point across without expressing frustration or anger. A good employee must have the ability to change their communication style to what is needed for the job or task.
5. Empathy:
Healthcare employees must be able to take a step back to understand the patient’s feelings and emotions, as in some cases you are dealing with very difficult situations. The employees must be more than willing to make an effort to understand the patient’s point of view and resolve any conflicts while keeping compliance in mind.